The primary guest must be at least 18 years of age to be able to check into the hotel.

It is mandatory for guests to present valid photo identification at the time of check-in. According to government regulations, a valid Photo ID has to be carried by every person above the age of 18 staying at the hotel. The identification proofs accepted are Aadhar Card, Driving License, Voter ID Card, and Passport. Without Original copy of valid ID the guest will not be allowed to check-in.

Should any action by a guest be deemed inappropriate by the hotel, or if any inappropriate behaviour is brought to the attention of the hotel, the hotel reserves the right, after the allegations have been investigated, to take action against the guest.

Certain destinations may have different policies for specific times during the year.

Guests shall be liable for any damage, except normal wear and tear to Hotel asset. Guest shall keep the Hotel room in a good condition and maintain hygiene and cleanliness.

Certain policies are booking specific and are informed to the customer while making the booking.

Guests may be contacted closer to their check-in date to confirm the arrival status or arrival time through calls or messages. In case, we do not receive a response from the guest after multiple attempts, the booking may be put on hold or cancelled. In case of availability, Pixotell Hotels will try to reinstate your booking when you contact us back or make a payment through our multitude of payment options

As we continue to strive to improve our services, we may reach out to guests to get a feedback of their experience through calls or messages.

Pet Stay Policy
We are delighted to welcome your furry companions. A refundable pet security deposit of ₹ 10000 is collected at check-in to cover any incidental damages or special cleaning requirements. The amount is fully refundable at checkout after room inspection

Stag Booking Policy
To ensure a comfortable and secure environment for all our guests, a refundable security deposit of ₹ 10000 is collected at check-in for stag bookings. The amount is fully refundable at checkout after room inspection, provided no damages or policy violations occur.